1. KNOWLEDGE & EXPERIENCE

1.1. A mature & non-judgmental attitude to working with a client group that may present challenging behavior

1.2. A basic understanding of the often complex issues likely to be presented by the vulnerable elderly people. These are likely to include: mental & physical ill health; challenging behavior including bad behavior; drug & alcohol abuse; anti-social behavior; offending & leaving care

1.3. The confidence to challenge appropriately & the ability to use initiative & make reasoned & quick decisions within provided policy & procedural framework

1.4. An understanding of Health & Safety at work & the likely issues to occur in a residential building.

2. SKILLS & ABILITIES

2.1. Analytical Thinking – Sifts and analyses information to solve problems

2.2. Commitment and Drive – Conscientious, professional, proactive & solution focused

2.3. Efficiency and Effectiveness – Organizes & prioritizes, delivers on time & meets standards

2.4. Teamwork – Considerate & supportive, flexible & responsible

2.5. Effective Communication – Articulate, ability to communicate effectively with young people & seeks to understand & be understood. Writes clearly & concisely

2.6. Resilience – Responds positively to challenges, is reflective & not risk averse. Demonstrates emotional intelligence

2.7. Customer Focus – Builds effective relationships, enabling & promoting positive relationships with people.

2.8. Embracing Change and Innovation – Responds positively to new ideas & change, proactive & solution focused

2.9. Ability to work alone

2.10. Good customer care skills, honesty, punctuality &integrity

2.11. Ability to be self-servicing in using computers

2.12. Reasonable level of physical fitness and an ability and willingness to work flexibly on a shift Rota including throughout the night, weekends and Bank Holidays

2.13. A driver with a clean driver’s license